Communications

Contact Queries

What it's for

Customer "Contact Us" inquiries you can respond to and triage.

Steps

Click a query card to open it, then use the reply box and Send Response, and update Status/Priority as needed.

Technical Notes

GET /api/contact/queries, POST /api/contact/queries/:id/response, PUT /api/contact/queries/:id/status.

Notifications

What it's for

Your personal notification inbox — case updates and system alerts relevant to you.

Steps

Click Mark All as Read to clear the unread badge, or use the filter to show only unread ones.

Technical Notes

GET /api/employee/notifications, PUT /api/employee/notifications/:id/read, PUT /api/employee/notifications/read-all.