Communications

Notifications

What it's for

Updates on your onboarded users.

Steps

Click Mark All as Read, or use the filter to show only unread ones.

Technical Notes

GET /api/agent/notifications, PUT /api/agent/notifications/:id/read, PUT /api/agent/notifications/read-all. Unlike Admin/Employee notifications, an Agent's notification items don't link through to a case — case-viewing is intentionally disabled for this role in the notification component.